OZIVITAPakistan — Healthcare Practice Support

Administrative support · Pakistan

Pricing & Services

Choose the work.
Agree the scope.

Compare six services for your healthcare practice. Each proposal defines the tasks, handover, coverage and fees before work begins.

Illustrative stock workplace photographs—not Ozivita staff, premises, patient records or client results. Each photograph illustrates its service context.

Six services. A clear comparison.

What is included?

Choose a service below to explore its scope, handover and quote.

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Front desk

Virtual Front Desk & Appointment Coordination

Included in the agreed scope

  • Practice-approved patient calls and routine administrative enquiries.
  • Scheduling, confirmations and rescheduling using approved appointment rules.
  • Schedule-change contacts and assigned message routing.
  • Record the administrative disposition; return exceptions to your practice.

Handover / output

  • Scheduling-rule checklist.
  • Routed-exception log structure.
  • Practice-approved shift handover.

The boundary

No clinical decisions. Practice-approved scripts and escalation guide the work. Coverage hours must be agreed; round-the-clock coverage is not automatic.

What shapes your quote

Call and scheduling workload, appointment rules, coverage windows, approved systems and requested languages.

Pricing

Custom quote

Scope and fees confirmed in your proposal.

Request quote Request basic trial

Two weeks · one company
One selected service · basic use

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Insurance

Insurance Verification & Administrative Follow-Up

Included in the agreed scope

  • Organize insurance information and documents requested by your practice.
  • Track missing information before or after appointments.
  • Agreed administrative follow-up through authorized routes.
  • Record source, date and status; route conflicting or uncertain responses.

Handover / output

  • Dated verification-status template.
  • Missing-information checklist.
  • Coverage-question handback route.

The boundary

Information tracking and administrative follow-up only. No guarantee of benefits, coverage or payment, no automatic payer eligibility and no clinical decisions.

What shapes your quote

Information-checklist scope, outstanding-document workload, approved sources and access, follow-up frequency and coverage windows.

Pricing

Custom quote

Scope and fees confirmed in your proposal.

Request quote Request basic trial

Two weeks · one company
One selected service · basic use

A calculator, pen and printed financial figures on a desk.

Billing & claims

Billing & Claims Follow-Up

Included in the agreed scope

  • Claim-status enquiries under your practice’s instructions.
  • Track agreed outstanding billing items and their next actions.
  • Record responses in the approved follow-up queue.
  • Route unresolved questions and decisions to the authorized practice role.

Handover / output

  • Claim-status follow-up layout.
  • Decision-exception handback.
  • Reconciled open-item update.

The boundary

Not full revenue-cycle management. No independent coding, appeals, write-offs, unapproved collections or payment guarantees. Each follow-up task needs practice authorization.

What shapes your quote

Agreed follow-up categories, open-item workload, permitted enquiry channels, systems, update frequency and escalation needs.

Pricing

Custom quote

Scope and fees confirmed in your proposal.

Request quote Request basic trial

Two weeks · one company
One selected service · basic use

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Records & referrals

Medical Records, Referrals & Documentation Support

Included in the agreed scope

  • Organize and index authorized incoming documents.
  • Check that requested records have arrived.
  • Track referral status and route documents or messages.
  • Use approved matching rules; hold uncertain matches for your practice.

Handover / output

  • Indexing checklist.
  • Referral-status handover.
  • Mismatched-document exception route.

The boundary

No clinical interpretation, diagnosis, treatment or urgency decisions. No access before safeguards, release permissions and approved routing channels are agreed.

What shapes your quote

Document and referral workload, indexing rules, authorized systems, matching and release permissions, destinations and status-update needs.

Pricing

Custom quote

Scope and fees confirmed in your proposal.

Request quote Request basic trial

Two weeks · one company
One selected service · basic use

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Follow-up & recall

Patient Follow-Up & Recall Support

Included in the agreed scope

  • Approved reminders, recall-list contacts and return-visit scheduling.
  • Paperwork and missed-appointment follow-up.
  • Schedule clinician-requested lab discussions and route refill requests.
  • Record responses using approved scripts, preferences and stop rules.

Handover / output

  • Recall-list control checklist.
  • Contact-disposition template.
  • Non-response and clinical handback route.

The boundary

No results interpretation, medication advice or independent clinical follow-up decisions. Clinician-requested discussion scheduling is not discussion of the results.

What shapes your quote

Approved list size and contact workload, reminder types, communication preferences, scripts, coverage windows and requested languages.

Pricing

Custom quote

Scope and fees confirmed in your proposal.

Request quote Request basic trial

Two weeks · one company
One selected service · basic use

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Team & quality

Managed Team, Quality Checks & Reporting

Included in the agreed scope

  • Agree task ownership, receiving roles and supervision.
  • Practice-specific training and approved working instructions.
  • Defined escalation and scoped quality checks.
  • Report progress and unresolved work with a named decision owner.

Handover / output

  • Responsibility and escalation map.
  • Quality-review checklist.
  • Decision-led progress-update template.

The boundary

Staffing, hours, access and supervision are agreed during onboarding. No promised staffing ratios, KPI targets or outcomes. Quality checks do not replace clinical oversight.

What shapes your quote

Agreed task range, responsibility map, training and supervision needs, coverage, quality-review scope and reporting frequency.

Pricing

Custom quote

Scope and fees confirmed in your proposal.

Request quote Request basic trial

Two weeks · one company
One selected service · basic use

Agree the operating details first. Workload, coverage windows, systems, permissions, instructions, supervision and any language requests are confirmed before work begins. English is our main working language. Hindi, Urdu, Punjabi, Pashto and Dari can be requested; staffing and availability are not assumed.

Your next step

Start with a conversation,
not a commitment.

Choose a quote for your proposed scope, or request a focused basic trial. These links open a business enquiry on our contact page; they do not enrol, charge or start work.

Define your support

Request a quote

Tell us which administrative workflows need attention. Your proposal will set out the selected services, responsibilities, coverage, handovers and fees.

  • Discuss one service or a combination of services.
  • Agree the scope, fees and start in writing before work begins.
Request a quote

A focused beginning

Request a two-week basic trial

For installation / setup and basic use of one selected service for one company.

  • Choose exactly one service for the trial.
  • Agree setup, the basic workflow, work scope and any fees before the start.
  • Ongoing service needs a separately agreed proposal.
Request a two-week trial

Business details only. Do not include patient information, records, attachments, credentials or medical questions in an enquiry.